Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Conversational Banking...
In the world of finance, the firms at the front of the pack are those that have the most data -- and know how to use it to their advantage. More so now than ever, the key to making informed and strategic investment decisions hinges on the accessibility of data and a firm's corresponding analysis capabilities. That's...
IBM Services helps its customers effectively plan, manage and migrate their applications to a hybrid multicloud environment. IBM Services commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by using IBM Services...
As enterprises move beyond proofs of concept (PoCs) into large scale Internet of Things (IoT) deployments, service providers are helping enterprises identify, design, implement, and run IoT-enabled business operations processes, and also expand IoT's contribution to business value.
In Forrester's 27-criterion...
Mobile technology allows customers complete control over their banking security via their smartphones, however recent fraud cases have seen criminals virtually hijacking mobile phones to intercept alerts and texts.
One of the main goals of PSD2 is to provide consumers with better service, both in terms of user experience and security. PSD2 was developed with consumers in mind. It is intended to enhance transparency and improve the customer experience while lowering costs through competition.
Fifty-four percent of survey respondents say their institutions' digital authentication measures are average or below when compared to their peers. And 55 percent rate themselves at average or below when it comes to their institution's current ability to apply the right amount of security to the right transactions at...
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